Overview

At Hojjati online store, we are committed to ensuring your complete satisfaction with every purchase. Please read our refund and return policy carefully before making a purchase. This policy outlines the conditions under which you can return or exchange your rug.

Conditions for Return or Exchange

  1. Non-Refundable Rugs:

    • Please note that handmade rugs are non-refundable due to inherent variations in dye colour and minor weaving imperfections. These unique characteristics add to the beauty and authenticity of each piece.

  2. Timeframe for Returns:

    • Rugs must be returned within the following timeframes from the date of purchase:
      • Handmade Rugs: Up to 12 weeks.
      • Modern and Machine-made Rugs: Up to 2 weeks.

  3. Eligible Conditions for Returns:

    • To be eligible for a return or exchange, rugs must be in their original showroom/saleable condition. We do not accept rugs that have been used or damaged after purchase.

  4. Custom Orders:

    • Custom orders are typically non-refundable. However, exchanges may be considered on a case-by-case basis. Please allow up to one month for processing custom order returns.

Return Process

  1. Contact Us:

    • If you wish to return or exchange your rug, please contact our customer service team at contact us within the specified return period.

  2. Return Authorization:

    • Upon approval of your return request, you will receive a Return Authorization Number (RAN) along with instructions on how to proceed with the return.

  3. Shipping:

    • Customers are responsible for the shipping costs associated with returning the rug. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged returns.

  4. Inspection and Processing:

    • Once your returned rug is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within [number] days, and a credit will be applied to your original method of payment.

Methods of Payment

We accept the following methods of payment for refunds:

  • Cash (for in-store purchases)
  • EFTPOS
  • Credit Card (Visa, Mastercard)

Signature Requirement

By signing the purchase agreement, you acknowledge and agree to all the terms and conditions outlined in this refund and return policy.

For any questions or further assistance, please contact our customer service team at 1800 088 330.