Returns:

Hojjati stands behind every product it sells with a goal of 100% satisfaction for "you" the customer. From time to time, there may be an issue with a product. We have designed our return policy to ensure that any problem is efficiently resolved. Please note the steps in our return policy below.

When you contact Customer Service, you will be issued a RA. (Return Authorisation) number. Please note that any merchandise without a RA. number will not be accepted- this includes returns and/or claims.

If your order(s) are damaged by the carrier, please refuse the shipment and notify Hojjati or the carrier. If the shipping damage is discovered after the goods have been received, report all the damage to Hojjati Customer Service within 5 business days of receiving the goods. Hojjati cannot honor any returns or damage claims after the 5 day period. After being notified, we will issue a damage call tag, file a claim, and once the return is received, we will issue a credit.

Inspect your order carefully upon receipt. If you are dissatisfied with your purchase, please notify Hojjati Customer Service within 7 days from receipt of the merchandise. Hojjati will accept approved returns for a 20% restock fee and freight both ways. You will be responsible for arranging return transportation for non-defective returns. The returned good must be in the original packaging material or something equivalent and RA. must be on the outside of the package. Hojjati merchandise should be returned as prepaid freight through the appropriate carrier. We regret that we can not accept COD packaging.

We will issue a Return Label for any defective merchandise. If upon inspection we find the merchandise to be non-defective, we will charge a 20% restock fee and the cost of the freight will be charged to your account. When Hojjati issues a call tag, the return authorization number appears on the call tag. A printable Return Label will be emailed to you. Once you have the package(s) ready for pick-up contact the carrier per the email. Return all product(s) to Hojjati in the original or equivalent packaging.