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Welcome to the Hojjati Help Centre

At Hojjati, we are committed to providing the best shopping experience for our customers. Whether you're looking for information about our products, need assistance with an order, or have questions about carpet care, our Help Centre is here to assist you.

Frequently Asked Questions (FAQ)

1. How do I place an order?
Simply browse our collection, add your desired carpets to the cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.

2. What are your shipping options?
We offer a range of shipping methods to suit your needs. Delivery times and costs depend on your location. More details can be found at checkout.

3. Can I return or exchange a carpet?
Yes, we offer a hassle-free return and exchange policy. If you're not satisfied with your purchase, please contact our support team within 14 days of receiving your order.

4. How do I care for my carpet?
Proper care is essential to maintain the quality of your handmade carpet. For detailed instructions, visit our Carpet Care Guide.

5. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.

Contact Our Support Team

Still need help? Our customer support team is available to assist you with any questions or concerns. Feel free to reach out to us via:

We aim to respond to all queries within 24 hours.

Carpet Care and Maintenance Tips

For detailed guidance on how to keep your carpet in top condition, visit our Carpet Care section. From cleaning tips to long-term maintenance advice, we’ve got you covered!