Frequently Asked Questions (FAQs)

Q: How do I choose the right rug for my space?

A: Consider the size, style, and colour of the rug in relation to your room's decor. Measure your space to ensure the rug fits well, and think about the purpose of the rug – whether it's for a high-traffic area or a cosy spot.

Q: Are the colours of the rugs accurate to what I see on the website?

A: We strive to ensure our rug photos are as accurate as possible. However, variations in screen settings may cause slight differences. We recommend viewing the rug in natural light when it arrives to see its true colours.

Placing an Order
Q: How can I place an order on your website?

A: Browse our collection and select the rug you love. Click on the 'Add to Cart' button, and when you're ready, proceed to checkout. Follow the instructions to complete your purchase.

Q: Do you offer custom-sized rugs?

A: Yes, we can provide custom-sized rugs. Please contact our customer service team with your specific requirements, and we'll be happy to assist you.

Shipping and Delivery
Q: How long does delivery take?

A: Delivery times vary based on your location. Typically, orders are delivered within 7-14 business days. You will receive a tracking number to monitor your delivery status.

Q: Do you ship internationally?

A: Yes, we offer international shipping. Shipping fees and delivery times may vary depending on the destination. Please check our shipping policy for more details.

Rug Care and Maintenance
Q: How should I clean and maintain my rug?

A: Regular vacuuming helps keep your rug clean. For spills, blot immediately with a clean cloth. For deeper cleaning, we recommend professional rug cleaning services to maintain the quality and longevity of your rug.

Q: Can I use a rug pad with my rug?

A: Yes, using a rug pad is advisable. It helps prevent slipping, provides additional cushioning, and can prolong the life of your rug by reducing wear and tear.

Quality and Materials
Q: What materials are your rugs made of?

A: Our rugs are made from high-quality materials such as wool, silk, and cotton. Each rug's description will provide specific details about the materials used.

Q: Are handmade rugs durable?

A: Handmade rugs are known for their durability and quality. They are crafted with meticulous care, making them more resilient and longer-lasting compared to machine-made rugs.

Returns and Exchanges
Q: What is your return policy?

A: We offer a 30-day return policy. If you're not satisfied with your purchase, you can return the rug in its original condition for a full refund or exchange. Please refer to our return policy for detailed instructions.

Q: How do I initiate a return?

A: To initiate a return, contact our customer service team with your order details. They will guide you through the process and provide you with a return shipping label.

These FAQs cover a range of topics to help your customers make informed decisions and understand your services better.